All your Inca Evo questions, answered concisely.
Why should I get Inca Evo at my clinic?
Inca Evo is a software tool that works with your Best Practice Software, allowing you to streamline the process for preparing Medicare–compliant, patient–tailored chronic condition management plans and assessments. It cuts through the time you spend on the administrative duties it takes to organise plans and reviews for your patients. You will also be able to see how it works for you and/or your clinic's workflow with our 14-day free trial.
Inca Evo also ensure that the privacy of your data is maintained. Inca Evo does not store patient data. Any data that is sent to our servers is transient and processed within Australia. All communication uses secure SSL/TLS encryption for data transport – the same level of encryption used by leading banks and government agencies. The minimal data we collect is secured in databases encrypted at rest in Australia data centres, with access only by authorised support or technical personnel.
How will GPs benefit from Inca Evo?
Inca Evo will save you time! We integrate with your Best Practice software, allowing you to look at the complete patient record, and therefore seamlessly assist you to create a Medicare–compliant, efficiently managed and personalised management plan for your patients!
How will Practice Nurses benefit from Inca Evo?
Inca Evo will assist nurses in eliminating unnecessary administrative tasks! This will help clinicians save time when completing chronic disease management documentation and tasks. Inca Evo will automate documentation and reduce your admin burden!
What do I need to do to sign up?
Just sign up through our website —it's a breeze! Pick the plan that works best for you and jump right in. We will need just a few details to set up your account, and then you will be all set to get started.
Is there a cost for nurses?
Nurses are free and included in your plan! You only need to purchase GP licences, and your nurses will have complete access to Inca Evo.
How straightforward is it to set up and use Inca Evo?
Setting up the Inca Evo is straightforward. Just sign up, select your license, and follow the prompts to download.
Once installed, it integrates seamlessly with your Best Practice software. Learning to create care plans is intuitive; with a few clicks, you will be guided through each step. It's user-friendly, and we offer video guides for additional support throughout the process.
I already use the templates in Best Practice, why would I pay for something else?
Inca Evo does not just provide you with a template for a management plan. Inca Evo is a sophisticated software tool, that will assist your entire clinic to streamline administration tasks, provide a patient-tailored management plan, and improves collaboration between providers.
Will Inca Evo slow down my server?
Inca Evo is a lightweight companion application, that will run alongside your Best Practice Software. It is a sophisticated application, designed to work in conjunction with your clinical workflows. There should be no disruptions to servers or workload when using Inca Evo.
What type of licensing do you offer?
We provide a range of licensing options tailored to meet the needs of your organisation:
• GP License: Designed for individual GPs managing their own Chronic Condition Management (CCM).
• Team License: Suited for clinics with both GPs and Nurses involved in CCM.
• Enterprise License: Tailored for multi-clinic corporate groups and organisations. Choose between convenient monthly or annual payment plans, with discounted rates available for annual subscriptions.
Do you offer a discount for part-time users?
Absolutely, you can easily register for a part-time license by clicking here. We believe in fair billing and would not charge you for anything you don't utilise!
Can nurses, clinic support staff and practice managers use this product?
Absolutely, we've got a plan that's perfect for your team! Take a look at our Inca Evo Team plan to get your group all set up with access.
How does Inca Evo work?
Inca Evo seamlessly syncs with your Practice Management Software to enhance the quality of patient care you deliver. This tool aids in managing an array of Chronic Disease Management (CDM) tasks for your patients. Crafted with user-friendliness, patient focus, and Medicare compliance at its core, Inca Evo stands out as a transformative advancement in CDM.
Where are the documents stored?
Inca Evo ensures that all data and documents are automatically stored within your Best Practice Software.
What kind of support is provided?
We pride ourselves on having a committed Customer Support Team, ready to assist you whenever you need a hand. Should you encounter any hurdles or have any questions, do not hesitate to contact them. Our support goes beyond just troubleshooting; we are here to offer guidance on features and optimise your use of our service.
How can I update my credit card details?
Updating your credit card information is straightforward on your Inca Evo portal. Just log in here for easy access. And remember, our Customer Support Team is always here to help if you need it.
Is there a free trial available?
Definitely! We provide a complimentary 14-day trial for everyone. Dive in and explore the software and find out if it's the right match for your needs and practice!
What happens to my personal data?
Personal information provided by Inca Evo users is stored in a secure database and managed by Precedence Healthcare. Personal information stored in the Inca Evo database is handled by Precedence Healthcare in accordance with the requirements of the Privacy Act 1988 (Cth), the Health Records Act 2001 (Vic) and any other privacy, data protection or medical records legislation which may be applicable depending on the circumstances.
How straightforward is it to set up and use Inca Evo?
Setting up Inca Evo is a quick and simple process. Just sign up, select your license, and follow the prompts to download. Once installed, it integrates seamlessly with your Best Practice software. Learning to create care plans is intuitive; with a few clicks, you will be guided through each step to be ready to use Inca Evo. It's user-friendly and we offer video guides for additional support throughout the process in other articles.
How are the new changes to the MBS Chronic Disease Management Framework applied onto Inca Evo?
From July 1, 2025, changes that were made to chronic conditions management plans as listed by Medicare have also been applied to Inca Evo. The item number for creating a care plan has been changed from item 721 to item 965. When creating referral letters to be sent to providers, you may choose to list the number of visits in our new editable referral letter body, however this is optional. As the new GP Chronic Condition Management Plan (GPCCMP) replaces the previous GP Management Plan (GPMP) and Team Care Agreement (TCA), this has also been reflected on our portal where the TCA has been removed.
Do I need to specify the number of visits a patient has to a specific provider when sending a referral letter?
Due to the new updates by Medicare as of 1 July 2025, there is no longer the need to mention the specific number of visits to the allied health professional when sending out your referral letters. However, on Inca Evo, with our option to efficiently tailor referral letters, you can mention the number of visits you would like to assign. This is however optional and to your preference.
How do I add/edit billing information?
After your 14-day free trial, you will be prompted to add your billing information. To add billing information, log on to your portal then head over to the “Manage Subscription” button. This is where you can edit the details of your current card or add a new card where you will be prompted to add the necessary details.